![]() ![]() If a client is streaming with PGS subtitles, then your server will be forced to transcode those subtitles into the movie before streaming to the client.įor less powerful servers, this can cause the "server is not powerful enough" message to appear on the client. If all your movies follow the above specifications, you will have a greater chance the clients will be able to direct play the movies. Video codec: H.264 (level 4.0 or lower).Older clients, though, may only be able to play a subset of media containers and codecs.Ī good standard that most clients can play is the following: Most modern clients capable of playing 4K can handle most media from Plex. A client is also compatible with specific media containers and codecs. I touched on this solution in the above two solutions. If the above three solutions didn't fix the codec issue, then the next step would be to try asking for solutions on the Plex forums. You can use this option to easily provide multiple versions for your clients. Plex includes a function that you can use to create optimized versions of your movie files. The server will then choose the version that closely matches what the client can handle, which gives a better chance of direct playing the media. If you are using older clients that can't handle high-bitrate files or codecs such as HEVC, then an option would be to store multiple versions of the same movie on the server. You should check the limitation of the client you are using to determine the maximum quality it can handle. Keep in mind that you will only need to change the quality settings so it is higher than the actual source video file on the server. ![]() For modern clients that can handle 4K movies, you can probably set the quality to "Original" or "Maximum". The client tells the server what quality - in Mbps - that it can handle. The first solution is to simply change the quality of the stream on the client. There are several solutions to this problem, which are explained below. If the server can't transcode the movie, it will display the error message shown above on the client's screen. ![]() If a client can't direct play the media, Plex will transcode the media item on the server, and then send it to the client. The error about your Plex server not being powerful enough is usually related to transcoding. There could be a number of reasons this message is displayed, and below I will explain those reasons as well as solutions to solve this issue. When trying to play a media item from your Plex server you may get this Plex playback error message on the screen: The server is not powerful enough to convert video. ![]()
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